Privacy Policy

How we protect your privacy

This privacy policy tells you how we collect, use, and protect your personal information. By visiting our website, you accept and agree to the terms and conditions of this privacy policy. In particular, you consent to the collection and use of your personal information as described in this privacy policy.

Minors 

We do not provide services or sell products to children. If you are below the age of 18, you may use our website with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information. 

Policy is part of our terms and conditions of use

Our privacy policy us part of, and subject to, our website's terms and conditions of use.

The type of information we collect from you

Like most places on the internet, simply by visiting our website you automatically tell us certain information. This includes basic information such as your IP address, when you visited, your computer's operating system, and the type of web browser that you are using. Our website automatically records this basic information about you. 

Like many other websites, we may use cookies. In plain English, this means information that our website's server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customise our website content for you as an individual. If you are using on of the common web browsers, you can set your browser up to either let you know when you receive a cookie or to deny access to your computer.

We may also collect any data that you provide us by posting it at our website or by email. You can always chose not to provide use with information. However, if you withhold information, we may deny you access to some or all of our website features. 

Some transactions between you and our website may involve payment by credit card, debit card, bank account, and/or third party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including your billing address, phone number, email, and other information related to the transaction.

What we do with your information

We use your information to operate our website's business activities. For example, we may use this data to contact you about changes to our website, new services, special offers, resolve disputes, troubleshooting issues, and enforce our website's terms and conditions. 

As a general rule, we will not give your data to third parties without your permission. However there are some important exceptions to this rule that are described in the following paragraphs. 

We may, in our sole discretion, provide information about you to law enforcement or other government officuals for the purpose of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activities or matters that may expose us to legal liability.

Although we do not disclose individually identifiable information, we may disclose aggregate data about our website's visitors to advertise or other third parties for marketing and promotional purposes.

From time to time, we may use third party suppliers to provide services on our website. If a supplier wants to collect information about you, you will be notified. However, you will never be required to give information to a third party supplier. We restrict the way third party suppliers can use your information. They are not allowed to sell or give your information to others. 

Usernames and passwords

Your access to parts of our website may be protected by a username and password. Do not give your username and password to anyone. If you enter a section of the website that we requires a password, you should log out when you leave. As a safety precaution, you should also close your web browser completely and re-open it before viewing other parts of the internet. 

Your use of information and unsolicited junk email

If you obtain personally identifiable information about another website user, you are not allowed to disclose this information to anyone else without the consent of the user and the consent of us to. 

We, like the next person, dislike junk emails (spam). Information you obtain from our website about use and other users cannot be used to by you or others to send unsolicited commercial emails or to send unsolicited communications via our website's postings or other communication systems. 

Your voluntary disclose of information to third parties who are not our suppliers

You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policy and customs of these third parties determine what is done with your information. 

Autoresponders

We may use autoresponders to communicate with you by email. To protect your privacy, we use a verified opt-in system for such communication and you can always opt out of such communications used in the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an email to info@factorten.com.au

Policy Changes

The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on the home page of our website, with the changes outlined. If you disagree with the changes that have been made, please contact us via email at info@factorten.com.au

Any changes made to this policy will not apply to information we have collected from you prior to making the changes. 

If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an email to info@factorten.com.au with the concerns outlined. 

This policy was reviewed on 10 Jan 2025